🚨 Emergency Support Available 24/7
For critical safety issues or urgent app malfunctions, email us with "URGENT" in the subject line for priority response within 4 hours.
📞 Contact Our Support Team
Choose the best way to reach us based on your needs. We're here to help with any questions or issues.
General Support
For questions, feedback, or general assistance with using TrackMeHome features and functionality.
Email SupportEmergency Support
Critical safety issues, app malfunctions affecting safety features, or urgent technical problems.
Emergency EmailBug Reports
Report crashes, unexpected behavior, or technical issues to help us improve the app experience.
Report BugFeature Requests
Suggest new features, improvements, or enhancements you'd like to see in future app updates.
Request Feature⚡ Support Response Times
We prioritize support requests based on urgency to ensure critical issues receive immediate attention.
🚨 Critical (Emergency)
Safety-critical issues, app crashes affecting emergency features, security vulnerabilities
🔴 High Priority
Major functionality broken, login issues, notification failures, location tracking problems
🟡 Normal Priority
General questions, minor bugs, feature clarifications, account management requests
🟢 Low Priority
Feature requests, enhancement suggestions, documentation updates, general feedback
Response times are for initial contact during business hours (Monday-Friday, 9 AM - 6 PM EST)
❓ Frequently Asked Questions
Navigate to the app settings and select "Emergency Contacts." You can add multiple contacts by entering their phone numbers and email addresses. These contacts will receive notifications when you start journeys and if any safety alerts are triggered.
Make sure to test your contact list with a short journey to ensure notifications are working properly.
Location tracking requires several permissions and settings to work properly:
1. Ensure location services are enabled in iOS Settings → Privacy & Security → Location Services
2. Give TrackMeHome permission to "Allow While Using App" or "Always" for continuous tracking
3. Check that you have a stable internet connection (cellular or Wi-Fi)
4. Battery optimization settings may affect background location updates
Yes! TrackMeHome is fully optimized for iPad with:
• Responsive design that adapts to iPad screen sizes
• Full orientation support (portrait and landscape)
• Enhanced user interface optimized for touch interaction
• All the same safety features available on iPhone
Your privacy and security are our top priorities:
• All location data is encrypted with 256-bit encryption
• Data is only shared with contacts you explicitly choose
• We use Firebase security for secure data transmission
• You have complete control over who receives your location updates
• Location sharing can be stopped at any time
TrackMeHome monitors your route and automatically detects significant deviations:
• Minor route changes (traffic detours) are ignored
• Major deviations trigger automatic alerts to your emergency contacts
• You can manually update your route if plans change
• Emergency contacts receive notifications with your current location
TrackMeHome is optimized for battery efficiency:
• Uses intelligent location sampling to minimize battery drain
• Only tracks actively when you start a journey
• Background activity is minimal when not in use
• For long journeys, consider using a car charger
Absolutely! TrackMeHome offers flexible contact selection:
• Choose different emergency contacts for each journey
• Create contact groups for different types of trips
• Family trips, work commutes, and social outings can have different notification settings
• Manage your contact preferences in the app settings
📚 Additional Resources
📖 Complete Documentation
For detailed instructions on all features, troubleshooting guides, and step-by-step tutorials, visit our comprehensive user guide.
View Complete User Guide →